Terms & Conditions — ceo13 Online Casino & Betting Platform

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ceo13 ("we", "us", "our", "the Platform") governing your access to and use of the website at ceo13.app and all associated services, including but not limited to online casino games, sports betting, live dealer games, specialty games, and any related mobile or desktop applications.

By registering an account, making a deposit, placing a bet, or otherwise accessing any feature of the ceo13 platform, you confirm that:

• You have read, understood, and agreed to these Terms in their entirety.
• You are at least 18 years of age and legally permitted to participate in online gambling activities under the laws applicable to you.
• You are not accessing the platform from a jurisdiction where online gambling is expressly prohibited.
• All information you provide to ceo13 during registration and thereafter is accurate, complete, and up to date.
• You accept that ceo13 may amend these Terms at any time and that continued use of the platform following any amendment constitutes your acceptance of the revised Terms.

ceo13 reserves the right to update or modify these Terms at any time without prior notice. The most current version will always be published on this page with the effective date clearly indicated. It is your responsibility to review these Terms periodically to remain informed of any changes.

2 Eligibility & Age Restriction

Access to and use of the ceo13 platform is restricted exclusively to individuals who satisfy all of the following eligibility criteria:

• Minimum Age: You must be at least 18 years of age. ceo13 operates a strict zero-tolerance policy regarding underage gambling. Any player found to be under the age of 18 will have their account immediately closed, all winnings forfeited, and any deposits returned at ceo13's discretion.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
• Single Account: You may only hold one registered account on the ceo13 platform. Creating multiple accounts — whether in your own name or using fictitious identities — is strictly prohibited.
• Personal Use: Your ceo13 account must be used solely for personal entertainment purposes. Using the account on behalf of a third party, or allowing any third party to place bets through your account, is not permitted.
• Not a Restricted Person: You must not be an employee, contractor, agent, or close family member of any employee or contractor of ceo13, or of any of ceo13's game providers or payment partners.

Age Verification

ceo13 reserves the right to request proof of age from any player at any time. Acceptable documents include a national identity card (NID), passport, or driving licence issued by the relevant Bangladeshi authority. Failure to provide satisfactory age verification documents within the requested timeframe will result in account suspension and may result in permanent closure.

3 Account Registration & Verification

To access the full range of ceo13 services — including deposits, withdrawals, and the placement of bets — you must complete the account registration process and pass identity verification (Know Your Customer, or KYC). Registration requires you to provide accurate personal information including your full legal name, date of birth, residential address, mobile phone number, and a valid email address.

Know Your Customer (KYC) Requirements

ceo13 is committed to operating a secure and accountable platform. As part of this commitment, we may request the following documents at registration or at any point during your membership:

• Proof of Identity: National Identity Card (NID), passport, or driving licence showing your full name and date of birth.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence addressed to you at your registered address, dated within the past three months.
• Proof of Payment Method: A screenshot or confirmation showing that the bKash, Nagad, Rocket, or Upay account used for deposits is registered in your name.

Account Security

You are solely responsible for maintaining the confidentiality of your ceo13 login credentials. You must not share your username or password with any third party. ceo13 strongly recommends enabling two-factor authentication (2FA) on your account. Any activity conducted through your account — whether authorised by you or not — remains your responsibility. You must notify ceo13 support immediately if you suspect unauthorised access to your account.

Account Information Accuracy

You must ensure that all information held on your ceo13 account is kept accurate and up to date at all times. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account closure and forfeiture of funds.

4 Deposits, Withdrawals & Payments

All financial transactions on the ceo13 platform — including deposits and withdrawals — are conducted in Bangladeshi Taka (৳) only. ceo13 does not accept or process transactions in foreign currencies. All funds deposited into your ceo13 account must originate from a payment method that is registered in your own name.

Supported Payment Methods

• bKash — Instant deposits; withdrawals typically processed within 30 minutes.
• Nagad — Instant deposits; withdrawals typically processed within 30 minutes.
• Rocket — Deposits credited within minutes; withdrawals processed within 1 hour.
• Upay — Deposits credited within minutes; withdrawals processed within 1 hour.
• Visa / Mastercard — Available for deposits; processing times may vary depending on issuing bank.

Deposit Limits

• Minimum single deposit: ৳500
• Maximum single deposit: Subject to your chosen payment method's own limits and any limits set by ceo13 at its discretion.
• Players may set their own deposit limits via the Responsible Gaming tools in their account settings.

Withdrawal Policy

Withdrawals will only be processed to the same payment method used for the most recent qualifying deposit, and only to an account registered in the same name as the ceo13 account. ceo13 reserves the right to request additional verification before processing any withdrawal. Withdrawal requests submitted during peak hours or on public holidays may experience slightly longer processing times. ceo13 does not charge fees for withdrawals, though your mobile financial service provider may apply their own transaction charges.

Anti-Money Laundering

ceo13 operates in compliance with applicable anti-money laundering (AML) principles. Any deposits or withdrawal patterns that appear inconsistent with normal player behaviour may be flagged for review. ceo13 reserves the right to withhold withdrawal processing pending the outcome of any AML investigation, and to report suspicious activity to the relevant authorities where required by law.

5 Bonuses & Promotions

ceo13 offers a range of bonuses and promotional incentives to both new and existing players. All bonuses are subject to specific terms, including wagering requirements, minimum odds, game eligibility, and expiry periods. The specific conditions applicable to each bonus will be published alongside the offer on the relevant promotional page.

General Bonus Rules

• Bonus funds must be wagered a specified number of times before any associated winnings may be withdrawn.
• Bonuses are awarded on a per-player, per-promotion basis. Only one bonus may be active at any given time unless otherwise stated.
• Players who hold multiple accounts may be disqualified from all bonus programmes without notice.
• ceo13 reserves the right to withdraw or amend any bonus offer at any time without prior notice.
• Bonuses are intended for genuine recreational play. Any behaviour that ceo13 reasonably determines to be bonus abuse — including but not limited to low-risk hedging strategies designed to satisfy wagering requirements without genuine play intent — will result in the forfeiture of the bonus and any associated winnings.
• Bonuses are non-transferable and may not be exchanged for cash except where the applicable wagering requirements have been fully satisfied.

6 Game Rules & Fair Play

All games available on the ceo13 platform are supplied by certified, internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates using a certified random number generator (RNG) that ensures every outcome is entirely random and independent of previous results.

Sports Betting

Sports betting markets on ceo13 — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and hockey — are offered at odds determined by ceo13's trading team. All bets are subject to the specific rules applicable to the sport and market in question. ceo13 reserves the right to void any bet where:

• The event is cancelled, postponed, or abandoned before completion of the relevant betting market.
• Obvious pricing errors or technical faults resulted in an incorrect odds display.
• Suspicious betting patterns suggest the integrity of the market may have been compromised.

Malfunction Policy

In the event of a game or platform malfunction — including server disconnections, software errors, or incorrect game outcome displays — ceo13 reserves the right to void the affected round or rounds and return the relevant stakes to players' accounts. Winnings generated during a demonstrable malfunction are not valid and will not be paid out. ceo13 is not liable for any losses arising from platform malfunctions beyond the return of the affected stake.

7 Prohibited Conduct

The following conduct is strictly prohibited on the ceo13 platform and constitutes a material breach of these Terms. ceo13 reserves the right to take immediate action — up to and including permanent account closure and forfeiture of funds — in response to any of the following:

• Using automated tools, bots, scripts, or any form of artificial intelligence to interact with the platform in place of genuine human play.
• Colluding with other players to gain an unfair advantage in poker, live casino games, or any other multiplayer format.
• Exploiting software bugs, errors, or vulnerabilities in any game or platform feature. Any player who identifies a vulnerability must report it to [email protected] immediately.
• Using a VPN, proxy, or other IP-masking technology to circumvent geographic restrictions or account-level blocks.
• Registering multiple accounts or using another person's account to circumvent restrictions, claim additional bonuses, or otherwise act against the spirit of these Terms.
• Making deposits or withdrawals using a payment method that is not registered in your own name, or that has been obtained through fraud or theft.
• Engaging in money laundering, fraud, or any other illegal financial activity through the ceo13 platform.
• Harassment, abuse, or threatening conduct directed toward ceo13 staff or other players via any communication channel.

8 Account Suspension & Closure

ceo13 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where ceo13 has reasonable grounds to believe that:

• The player has breached any provision of these Terms & Conditions.
• The account is being used for fraudulent, abusive, or prohibited purposes.
• The player has provided false or misleading information during registration or KYC verification.
• The account is subject to an ongoing investigation relating to security, fraud, or AML compliance.
• A court order, regulatory directive, or legal obligation requires the restriction of the account.

Voluntary Account Closure

Players who wish to close their account voluntarily — including those who are doing so for responsible gaming reasons — may do so by contacting the ceo13 support team at [email protected]. Upon voluntary closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the player's verified payment method. Account closure requests are processed within 48 hours of receipt.

Self-Exclusion

Players who feel that their gambling is becoming a concern may request self-exclusion rather than permanent closure. Self-exclusion can be applied for a defined period (minimum 24 hours, up to permanent). During a self-exclusion period, the account remains registered but all gaming activity is blocked. For further information, please visit our Responsible Gaming page.

9 Limitation of Liability

To the fullest extent permitted by applicable law, ceo13 and its affiliates, officers, employees, agents, and technology partners shall not be liable for any of the following:

• Any loss of profits, revenue, data, or goodwill, whether arising directly or indirectly from your use of or inability to use the ceo13 platform.
• Any interruption, suspension, or termination of the platform for scheduled or unscheduled maintenance, technical upgrades, or force majeure events.
• Any loss resulting from unauthorised access to your account where such access arose from your failure to keep your login credentials confidential.
• Any delays in deposit crediting or withdrawal processing caused by your mobile financial service provider (bKash, Nagad, Rocket, Upay) or card issuer.
• Any losses resulting from game malfunctions, network interruptions, or other technical faults beyond ceo13's reasonable control.

Nothing in these Terms excludes or limits ceo13's liability for death or personal injury arising from negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

ceo13 provides the platform on an "as is" and "as available" basis. We make no warranties — express or implied — regarding the uninterrupted availability of the platform, the fitness of any game for a particular purpose, or the accuracy of odds at any given moment.

10 Intellectual Property

All intellectual property rights in and to the ceo13 platform — including but not limited to its design, layout, source code, graphics, logos, trademarks, game interfaces, written content, and marketing materials — are owned by or licensed to ceo13. Nothing in these Terms grants you any right, title, or interest in any ceo13 intellectual property.

You may not copy, reproduce, distribute, modify, adapt, translate, publicly display, or create derivative works from any part of the ceo13 platform without the prior written consent of ceo13. Any unauthorised use of ceo13 intellectual property is a violation of these Terms and may constitute an infringement of applicable copyright, trademark, or other intellectual property laws.

Game content — including game titles, graphics, and audio — is the intellectual property of the respective game studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is used on the ceo13 platform under licence. ceo13 makes no claim of ownership over third-party game content.

11 Privacy & Data Protection

ceo13 is committed to protecting the personal data of its players. The collection, use, storage, and processing of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also confirm your acceptance of the Privacy Policy.

In summary, ceo13 collects personal data for the following primary purposes:

• Account registration and identity verification (KYC).
• Processing deposits, withdrawals, and financial transactions.
• Delivering customer support and responding to player enquiries.
• Complying with anti-money laundering (AML) obligations and other legal requirements.
• Improving the platform, personalising your experience, and sending promotional communications where you have opted in.

ceo13 does not sell, rent, or share your personal data with third parties for their own marketing purposes. Data is shared only with service providers who assist ceo13 in delivering its services (such as payment processors and game providers) and where required by law. All data is stored using industry-standard encryption and access controls.

12 Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall in the first instance be referred to the ceo13 customer support team for informal resolution.

Dispute Resolution Process

1. Step 1 — Contact Support: Submit your dispute in writing to [email protected] with full details of the issue, your account username, and any relevant transaction IDs or dates.
2. Step 2 — Internal Review: ceo13's customer support and compliance teams will review your complaint and respond within 5 business days (Bangladesh Standard Time, UTC+6).
3. Step 3 — Escalation: If the matter is not resolved to your satisfaction at Step 2, you may request escalation to senior management. Escalated complaints will receive a final decision within 10 business days.

Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and ceo13 with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any kind.

Severability

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect.