Privacy Policy — How ceo13 Protects Your Personal Data

1 Data Controller Information

For the purposes of this Privacy Policy, ceo13 ("we", "us", "our") acts as the data controller responsible for the personal information collected through the ceo13.app website and all associated services, including online casino games, sports betting markets, live dealer games, and mobile access features.

As data controller, ceo13 determines the purposes and means by which your personal data is processed. We are committed to handling all personal information in a manner that is lawful, fair, and transparent, and in accordance with applicable data protection principles.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ceo13 holds about you, please contact our Data Support team:

• Email: [email protected]
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
• Availability: 24/7 live chat support via ceo13.app
• Coverage: All registered players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh

2 Personal Data We Collect

ceo13 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and in some cases from third-party verification services. The categories of data we collect are detailed below.

2.1 Registration & Identity Data

When you create a ceo13 account, we collect the following information:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify that you are aged 18 or above)
• Residential address (including city, district, and postcode within Bangladesh)
• Mobile phone number
• Email address
• Username and hashed password

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport biographical data page
• Driving licence
• Proof of address documentation (utility bills, bank statements dated within 3 months)
• Proof of payment method ownership (bKash, Nagad, Rocket, or Upay account confirmation)

2.3 Financial Transaction Data

We record the following financial information in connection with all deposits and withdrawals processed through the ceo13 platform:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers and timestamps
• Running account balance history

2.4 Gaming & Betting Activity Data

ceo13 records all gaming and sports betting activity on your account, including:

• Game sessions played (game title, studio, start and end time, session duration)
• Bets placed, including stake, odds, market, and outcome
• Bonus activations and wagering progress
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

2.5 Technical & Device Data

When you access ceo13.app, our systems automatically collect certain technical information:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, click patterns
• Referring URL (if you arrived at ceo13 via a link)

Data Category	Examples	Legal Basis
Identity & Registration	Name, DOB, address, email, phone	Contract performance
KYC Documents	NID, passport, proof of address	Legal obligation (AML)
Financial Transactions	Deposit/withdrawal records, payment method	Contract performance & legal obligation
Gaming Activity	Bets placed, games played, bonus usage	Contract performance
Technical & Device	IP address, browser, session data	Legitimate interest (security)
Marketing Preferences	Communication opt-ins, promo history	Consent

3 How We Use Your Personal Data

ceo13 uses the personal data it collects for specific, defined purposes only. We do not use your data for any purpose that would be incompatible with the original reason for which it was collected. The primary purposes for which we process personal data are as follows:

3.1 Account Management & Service Delivery

We use your registration and identity data to create and maintain your ceo13 account, authenticate your logins, process deposits and withdrawals, and provide you with access to all games and betting markets available on the platform. Without this processing, we cannot provide the ceo13 service.

3.2 Identity Verification & Fraud Prevention

ceo13 uses KYC documentation and transaction data to verify your identity, confirm your age (18+ only), prevent fraudulent account activity, detect and investigate suspicious transactions, and comply with anti-money laundering (AML) obligations. This processing is a legal requirement for operating the ceo13 platform.

3.3 Customer Support

When you contact the ceo13 support team — whether via live chat, email ([email protected]), or WhatsApp — we use the information you provide alongside your account history to resolve your query as efficiently as possible. Support interactions may be recorded and retained for quality assurance and training purposes.

3.4 Responsible Gaming Monitoring

ceo13 analyses your gaming activity data to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, our responsible gaming team may contact you proactively to offer support resources, deposit limit suggestions, or information about self-exclusion. This processing is carried out in your interests and in line with our commitment to safer gambling practices.

3.5 Marketing Communications

Where you have provided your explicit consent, ceo13 may use your contact information and gaming preferences to send you promotional offers, bonus notifications, and news about new games or features on the platform. You may opt out of marketing communications at any time by contacting [email protected] or by adjusting your account notification preferences.

3.6 Platform Security & Technical Improvement

Technical and device data is used to monitor the security and performance of the ceo13.app platform, detect and prevent bot activity or unauthorised access, diagnose technical issues, and continuously improve the player experience. This processing is carried out on the basis of ceo13's legitimate interest in maintaining a safe and reliable platform.

4 Data Sharing & Third Parties

ceo13 does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

4.1 Payment Service Providers

To process deposits and withdrawals, ceo13 shares transaction-relevant data with the following payment partners: bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. Each of these providers operates under their own privacy policy and data protection framework. ceo13 shares only the minimum data required to process each transaction.

4.2 Game Studio Providers

Game content on the ceo13 platform is provided by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable game sessions, ceo13 passes a unique session token and your account reference to the relevant studio's game servers. No personally identifiable information beyond what is technically required to establish the game session is shared with game studios.

4.3 Identity Verification Partners

ceo13 may engage third-party identity verification services to assist with KYC document review and age verification. These partners process your identity documents under strict confidentiality agreements and are prohibited from using your data for any purpose other than verification.

4.4 Legal & Regulatory Disclosure

ceo13 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, legal process, or in response to a valid official request. We will notify you of any such disclosure to the extent permitted by law.

5 Cookies & Tracking Technologies

ceo13 uses cookies and similar tracking technologies on the ceo13.app website to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site so we can continue to improve it.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Keep you logged in, maintain your session, enable secure transactions	Session / up to 24 hours
Functional	Remember your language settings, game lobby preferences, and responsible gaming tool settings	Up to 90 days
Analytical	Understand how players navigate the site, which games are most popular, and where technical issues occur	Up to 12 months
Marketing	Serve relevant promotional content and measure the effectiveness of campaigns (only where consent has been given)	Up to 30 days

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please note that disabling essential cookies may impair your ability to log in or use core platform features. Blocking analytical or marketing cookies will not affect your ability to play games or place bets on ceo13.

6 Data Retention & Storage

ceo13 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account membership plus a minimum of 5 years after account closure, to comply with financial record-keeping and AML obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification or account closure (whichever is later), in accordance with applicable anti-money laundering regulations.
• Transaction Records: Retained for 7 years from the date of each transaction, consistent with standard financial record-keeping requirements.
• Support Communications: Retained for 3 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, after which marketing data is removed within 30 days.
• Technical / Session Logs: Retained for up to 12 months for security monitoring purposes, then automatically deleted.

Upon expiry of the applicable retention period, ceo13 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

7 Your Rights & Choices

As a player on the ceo13 platform, you hold a number of rights with respect to the personal data we hold about you. ceo13 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected].

Right of Access

You have the right to request a copy of all personal data that ceo13 currently holds about you. We will provide this information in a clear, structured format within 5 business days of receiving your verified request.

Right to Rectification

If any personal data held by ceo13 is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data fields (such as your registered name or date of birth), we may require supporting documentation before processing a correction.

Right to Erasure

In certain circumstances — for example, where you withdraw consent for marketing processing and no other legal basis applies — you may request that ceo13 delete your personal data. Please note that ceo13 may be required to retain certain data (such as KYC documents and transaction records) for legal compliance reasons even following an erasure request.

Right to Restrict Processing

You have the right to request that ceo13 restrict the processing of your personal data in certain circumstances — for example, while a correction request is being reviewed, or where you contest the legal basis for processing.

Right to Data Portability

Where ceo13 processes your personal data on the basis of your consent or for contract performance, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Once you opt out, ceo13 will cease all marketing communications within 5 business days.

8 Data Security Measures

ceo13 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our key security practices include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard TLS 1.2 or higher protocols.
• Encrypted Data Storage: Personal data and financial records stored in ceo13 databases are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised ceo13 staff on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular audit.
• Two-Factor Authentication (2FA): ceo13 offers 2FA to all players and requires it for certain high-value withdrawal thresholds. We strongly recommend enabling 2FA on your account.
• Intrusion Detection: Our platform is monitored 24/7 by automated intrusion detection systems that flag and respond to anomalous access patterns in real time.
• Regular Security Audits: ceo13 conducts periodic security reviews and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Staff Training: All ceo13 staff who handle personal data receive regular data protection and security awareness training.

While ceo13 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please keep your password confidential, enable 2FA, and contact us immediately if you suspect unauthorised access to your ceo13 account.

9 Children's Privacy

The ceo13 platform is strictly intended for adults aged 18 and above. ceo13 does not knowingly collect, store, or process personal data from any individual under the age of 18. All account registrations are subject to age verification, and any account found to be held by a person under 18 will be immediately closed.

If you are a parent or guardian and believe that a minor has registered on the ceo13 platform or provided us with personal information without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the minor's data, within 48 hours of receiving a verified report.

ceo13 also encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling websites. Please visit our Responsible Gaming page for further guidance on protecting young people from gambling-related harm.

10 Policy Updates & Contact

ceo13 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email and/or an in-platform notification prior to the changes taking effect.

The most current version of this Privacy Policy will always be available at ceo13.app/privacy-policy. The effective date at the top of this document will be updated to reflect the date on which the latest version came into force. We encourage you to review this policy periodically to stay informed about how ceo13 protects your data.

Continued use of the ceo13 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

Contact Our Data Support Team

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to the ceo13 data support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on ceo13.app
• WhatsApp: +880 1700 000000
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)