Responsible Gaming at ceo13
ceo13 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming tools and resources are designed to keep you in control — always.
Playing Smart Starts Here
At ceo13, responsible gaming is not just a policy statement — it is a fundamental part of how we operate our platform for players across Bangladesh. We believe that gambling should always be an entertaining leisure activity, never a source of financial stress, personal harm, or addiction.
We have built a suite of player protection tools directly into the ceo13 platform, giving every registered player in Dhaka, Chittagong, Sylhet, Khulna, and beyond the ability to manage their own gaming activity with full transparency and control. From deposit caps and session time-outs to complete self-exclusion, ceo13 puts the power firmly in your hands.
Our customer support team is available around the clock to assist with any responsible gaming request. Whether you want to set a weekly deposit limit of ৳5,000, pause your account for 30 days, or permanently close it — we will action your request promptly and without judgment.
Core Principle: Gambling at ceo13 is entertainment for adults aged 18 and above. If it ever stops feeling like fun, please use our tools or contact our support team immediately. Help is always available.
Player Protection
Multiple built-in tools to help you stay in control of your gaming activity at all times.
Spending Controls
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka to match your personal budget.
Time Management
Session reminders and time-out periods help you keep track of how long you've been playing.
24/7 Support
Our responsible gaming team is reachable any time of day or night, including Eid and public holidays.
18+ Age Restriction & Verification
ceo13 operates a strict minimum age policy. Every person who registers an account on ceo13.app must be 18 years of age or older at the time of registration. This is a non-negotiable requirement, and ceo13 takes every reasonable step to enforce it.
During the account registration process, all players are required to confirm their date of birth. As part of our Know Your Customer (KYC) procedure, we may request supporting documentation — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to verify that you are aged 18 or above before processing your first withdrawal or activating bonus funds.
Any account that is found to be held by a person under the age of 18 will be immediately suspended and permanently closed. All deposits made on that account will be returned to the payment source (bKash, Nagad, Rocket, or card), and no winnings will be paid out.
Underage Gambling is Illegal. If you are under 18, you are not permitted to use the ceo13 platform under any circumstances. If you know of a minor who has accessed or is attempting to access ceo13, please report it immediately to [email protected].
Protecting Minors in Your Home
If you share a device or computer with children or young people, ceo13 strongly recommends installing parental control software to prevent minors from accessing online gambling sites. The following free tools are widely used and available in Bangladesh:
- Net Nanny — comprehensive parental control and content filtering
- Google Family Link — device management for Android and Chrome
- Norton Family — web filtering and screen time monitoring
- Windows Family Safety — built-in parental controls for Windows devices
Additionally, always log out of your ceo13 account when your session is complete and never share your login credentials with anyone, including family members.
Age Verification Process
Here is how ceo13 verifies the age of every new player before full account access is granted:
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Date of Birth Confirmation
You confirm your date of birth during account registration. Players under 18 are blocked at this stage.
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KYC Document Upload
Upload your NID, passport, or driving licence. Our team reviews submissions within 24 hours (BST, UTC+6).
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Payment Method Verification
We confirm that your bKash, Nagad, or Rocket account is registered in your own name and that you are 18+.
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Full Account Activation
Once all checks pass, your ceo13 account is fully activated and all platform features are unlocked.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on ceo13. If you feel that gambling is having a negative impact on your life — financially, emotionally, or socially — self-exclusion allows you to block yourself from accessing your ceo13 account for a defined period or permanently.
ceo13 offers three self-exclusion options, all of which can be activated by contacting our support team at any time, 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).
Short-Term Break
Block access to your ceo13 account for 30, 60, or 90 days. Your account remains open and can be reinstated after the period expires.
Self-ServiceMedium-Term Exclusion
Exclude yourself for 6 months or 1 year. During this period, your account is fully suspended and cannot be reactivated under any circumstances.
Via SupportPermanent Exclusion
Permanently close your ceo13 account with no possibility of reactivation. Any remaining balance will be returned to your registered payment method.
Via SupportHow to Request Self-Exclusion
To activate any self-exclusion option, contact the ceo13 responsible gaming team through one of the following channels. Your request will be processed within 24 hours of receipt, and you will receive a written confirmation once the exclusion is active.
- Email: [email protected] — include "Self-Exclusion Request" in the subject line and specify the duration you require.
- Live Chat: Available 24/7 directly on ceo13.app — our agents are trained to handle self-exclusion requests with full confidentiality.
- WhatsApp: +880 1700 000000 — message us any time and a responsible gaming specialist will respond promptly.
Important: Once a self-exclusion period is active, ceo13 will not accept any request to shorten or cancel it — even if you change your mind. This cooling-off protection is in place for your benefit. For permanent exclusions, the decision is final and irreversible.
What Happens During Self-Exclusion?
When your self-exclusion is active, all of the following will apply to your ceo13 account:
Deposit & Spending Limits
Setting a deposit limit is one of the most effective ways to ensure that your gambling activity stays within a budget you are comfortable with. ceo13 gives every player the ability to cap their deposits on a daily, weekly, or monthly basis — in Bangladeshi Taka.
Daily Deposit Limit
Set a maximum amount you can deposit within any 24-hour rolling period. For example, limit yourself to ৳1,000 per day to keep spending predictable.
Instant ActivationWeekly Deposit Limit
Cap your total deposits across any 7-day period. A weekly limit of ৳5,000 is a popular choice for recreational players in Bangladesh.
Instant ActivationMonthly Deposit Limit
Set a firm monthly ceiling on how much you deposit to ceo13 in total. Once reached, no further deposits are accepted until the new calendar month begins.
Instant ActivationLoss Limit
Set a maximum net loss threshold. Once your cumulative losses reach your chosen amount, no further bets can be placed until the limit period resets.
Via SupportLimit Increases Require a Cooling-Off Period: If you request an increase to any existing deposit or loss limit, ceo13 enforces a mandatory 7-day cooling-off period before the increase takes effect. Reductions take effect immediately to ensure your protection is never delayed.
Time-Out & Cool-Off Features
Playing for extended periods without a break can lead to impaired decision-making and heightened risk of problem gambling behaviour. ceo13 offers several time-management tools to help you maintain a healthy balance between gaming and everyday life.
Session Time Reminders
Set a session duration reminder that will display a notification in your game window after a specified amount of time has elapsed — for example, 30 minutes, 1 hour, or 2 hours. This gentle prompt encourages you to take a break without forcing a logout, keeping you aware of how long you have been playing.
Reality Check
The ceo13 reality check feature displays a summary of your current session — including total time played, net win or loss for the session, and your current account balance — at regular intervals that you define. This snapshot helps you make an informed decision about whether to continue your session or take a break.
Cool-Off Period
A cool-off period is a short-term voluntary suspension of your account. Unlike self-exclusion, a cool-off is designed for players who simply want a brief pause — perhaps for a day, a few days, or a couple of weeks — without committing to a longer exclusion. During a cool-off:
- You cannot log in to your ceo13 account
- All promotional emails are paused
- Your balance is preserved in full
- You may request a shorter or longer cool-off by contacting support at the time of the original request — not retroactively
Cool-off periods can be activated instantly by contacting ceo13 live chat at any time. There is no waiting period and no judgment — taking a break is always the right call if you feel you need one.
Available Time-Out Options
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24-Hour Break
A one-day pause from your account. Useful after a long session or if you feel your play has been impulsive.
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7-Day Cool-Off
A full week away from ceo13. A popular option among players who want to reset their perspective without a longer commitment.
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30-Day Pause
One month away from the platform. Recommended when you notice patterns of play that concern you.
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Custom Duration
Choose any duration from 1 day to 29 days. Contact our support team and specify your preferred cool-off length.
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Session Reminders
In-game notifications at 30-minute, 1-hour, or 2-hour intervals to keep you aware of your play time.
Recognising the Warning Signs
For the vast majority of ceo13 players across Bangladesh, gambling remains a fun and social entertainment activity. However, for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental health. Knowing the warning signs is the first step to getting help.
Spending more money on gambling than you can afford to lose, or exceeding your own self-set budget repeatedly.
Borrowing money from friends, family, or taking loans specifically to fund gambling activity on ceo13 or elsewhere.
Chasing losses — increasing your stakes after a losing session in an attempt to win back money you have already lost.
Feeling irritable, restless, or anxious when you are unable to gamble, or when thinking about stopping.
Gambling to escape problems, stress, anxiety, or depression rather than for entertainment.
Lying to family members or close friends about how much time or money you spend gambling online.
Neglecting responsibilities at work, school, or home because of time spent gambling on the ceo13 platform.
Repeatedly making unsuccessful attempts to cut back on or stop gambling, despite genuinely wanting to do so.
Feeling a compulsive urge to gamble with larger and larger amounts of money to achieve the same level of excitement.
Experiencing financial hardship — missing rent, utility bills, or other essential payments — as a direct result of gambling losses.
If you recognise three or more of these signs in yourself or someone you care about, please reach out to the ceo13 responsible gaming team immediately. Early intervention makes a significant difference. Our team is available 24/7 and all conversations are treated with complete confidentiality.
Self-Assessment Checklist
The following questions are based on internationally recognised problem gambling screening tools. Answer them honestly to gain a clearer picture of your relationship with gambling. If you answer "Yes" to several of these questions, we strongly encourage you to use one of ceo13's responsible gaming tools or to seek professional support.
Answer honestly — have you experienced any of the following in the past 12 months?
Have you gambled with money that was set aside for essential expenses such as rent, food, electricity, or school fees?
Have you ever felt the need to gamble with increasing amounts of money to feel the same level of thrill or excitement?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
Have you felt restless or irritable when attempting to reduce or stop gambling?
Have you gambled as a way to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
After losing money gambling, have you often returned another day to try to win it back (chasing losses)?
Have you concealed the extent of your gambling from family members, your partner, or your employer?
Has gambling ever jeopardised or damaged an important relationship, your job, or your academic or career opportunities?
How to interpret your answers: If you answered "Yes" to 1–2 questions, be mindful of your habits and consider setting deposit or time limits. If you answered "Yes" to 3 or more questions, we strongly recommend reaching out to our support team or a professional counselling service without delay.
Healthy Gambling Habits
Players who maintain a healthy relationship with gambling typically follow these principles:
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Set a Budget Before You Play
Decide in advance the maximum amount you are willing to spend and stick to it regardless of outcomes.
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Treat It as Entertainment
Think of the cost of gambling the same way you think of the cost of going to the cinema — money spent for enjoyment, not to make a profit.
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Take Regular Breaks
Step away from the screen regularly. Use the ceo13 session reminder feature to keep track of time.
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Never Chase Your Losses
Losing sessions are a normal part of gambling. Accept them calmly and never increase stakes to recover losses.
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Balance with Other Activities
Ensure gambling is just one of many leisure activities in your life, not your primary source of entertainment or income.
Support & Help Resources
You are never alone. Whether you want to talk to the ceo13 team directly or prefer to seek independent professional support, there are multiple avenues available to players across Bangladesh.
Contact ceo13 Responsible Gaming Team
Our specialist responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are handled with complete confidentiality and without judgment.
[email protected] — use subject line "Responsible Gaming"
+880 1700 000000 — available 24/7 including public holidays
Available directly on ceo13.app at any time — instant response
All responsible gaming requests actioned within 24 hours (BST, UTC+6)
Independent Support Organisations
If you would prefer to speak with an independent counsellor or support service outside of ceo13, the following organisations provide free, confidential assistance to people affected by problem gambling:
International peer support network with online meetings available to players in Bangladesh — gamblersanonymous.org
Free information, support, and counselling for problem gambling — gamcare.org.uk (online resources available internationally)
Impartial help and advice for anyone concerned about their gambling or the gambling of someone they know — begambleaware.org
Bangladesh-based emotional support and counselling helpline available in English — contact via their official website
Your Privacy is Protected
All responsible gaming requests and support conversations at ceo13 are treated as strictly confidential. Your information is never shared with third parties.
Fast Action Guaranteed
Every self-exclusion, deposit limit, or cool-off request is actioned within 24 hours. Reductions and emergency exclusions are applied immediately upon request.
No Judgment, Ever
Reaching out for help is a sign of strength. The ceo13 team will always respond to responsible gaming requests with empathy, respect, and professionalism.
Enjoy ceo13 — On Your Terms
Set your limits, explore our games, and play at a pace that works for you. ceo13 is here to make your gaming experience safe, fair, and genuinely enjoyable.